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FAQs
About the company
Our company name is Guangzhou Xiebang Machinery Co., Ltd. But due to the translation difference, we have bank account with name: Guangzhou Xiebang Machinery Co., Ltd & Guangzhou Xiebang Machinery Co., Limited.
Currently, we send all the excavator spare parts from our warehouse located in Guangzhou China.
Usually, it takes only 4-10 days to ship all over the world.
Why we don’t open a warehouse in another area? Because we want to save the cost for both you and us. For us, it can lower our cost of paying for the rent, human sources, and so on. Thus we can sell the excavator spare parts at a much lower price to you. For the buyer, 4 days of waiting can help you to save thousands of money. It’s worth it.
We have the parts look-up system to confirm the parts. Those include the Caterpillar excavator parts SIS system, Komatsu excavator parts system, Case IH excavator parts system, Doosan EPC excavator parts system, John Deere excavator parts system, Hitachi HOP excavator parts system, Kobelco EPC excavator parts system, ISUZU engine parts system, etc. And we are planning to provide such a system online for our customers to check the parts. You can sign up for our newsletter, and once it’s ready, we can inform you.
Just send an email with the title: newsletter to the email address: [email protected].
- No matter what language you speak, just talk with us when you have any requirements on excavator parts.
- We provide a one-stop purchasing service for excavator parts. If you didn’t find the one on our website, just talk to us.
About products
We mainly do the couplings, seal kits, hydraulic parts, solenoids, electric parts, gear parts, slewing bearings, needle bearings, and other excavator spare parts.
We mainly do the spare parts for excavators. But sometimes to meet customers’ requirements, we will do the sourcing for the customers for their needs for loader parts, air compressor parts, and so on.
We supply parts for brands like Hitachi, Caterpillar, Komatsu, Sumitomo, Hyundai, Kobelco, Liebherr, JCB, Yanmar, etc.
We mainly do small to medium size excavators.
Most of our products are in stock.
In most cases, just the part number will be enough. But sometimes, we will send you the dimensions and photos so that you can double-check before sending the parts.
Because there are many spare parts in an excavator, and our parts range is very wide. We can’t put all the spare parts into the catalog. But we will put the good sellers into the catalog.
The best way to know our excavator spare parts, it’s to visit our websites. We keep updating our websites whenever there are new parts.
Our website is www.ynfmachinery.com.
It’s also a good way to ask our staff for what you need. Just the part number or a few descriptions of the parts, and we can confirm the excavator spare parts for you.
6-month warranty on manufacturing errors. Wear and tear are excluded.
Sure, no problem with that. We can confirm the parts according to the part number or the photos and dimensions of the parts. If you only have the excavator part number, just send it to us. We’ll confirm the correct part for you.
It’s ok. Besides confirming with the part number, we can also confirm the parts with the model, photos and dimensions of the excavator part information. Just contact our staff for the correct excavator parts.
Sorry that we don’t have a price list. You’re welcome to contact us if you need anything.
About Payment & Shipment
We accept Western Union, PayPal, and T/T.
For small orders, we recommend Western Union and PayPal.
For PayPal, you’ll need to pay an extra 5% of the total amount to cover the PayPal cost.
For T/T, you’ll need to pay an extra 50 USD to cover the bank charge and handling cost if the order is less than 1000USD.
Usually, we send with DHL, UPS, or EMS. We also send by sea by bulk order.
To Russia, We can also send with a Russian line. Russian line is a shipment way sent by truck and train.
If the quantity of orders is not very big, we could send them to you by express delivery, such as TNT, DHL, UPS, OR EMS, etc.
If the order is big, we will advise you to use Air Shipping or Sea Shipping through your nominated forwarder agent. Our long-term cooperated agent is also available.
If an order is big, we will advise you to use Air Shipping or Sea Shipping through your nominated forwarder agent. Our long-term cooperated agent is also available.
Firstly, it’s the quantity of the parts that you need. We need this information to calculate the weight and volume.
Secondly, it’s the delivery address and postal code.
